FAQ

For those inexperienced students that have never paid for online academic or custom writing services, it is typical to ask many questions concerning the entire ordering process and the reliability of numerous essay writing companies. This article is devoted to the most frequently asked questions (FAQ) that our customers usually want to get answers to.

• FAQ before the Ordering Process:

  • How to be sure the essay writing service is worth making an order of?

    One of the best ways to evaluate if a specific essay writing service can be trusted is looking through a detailed review of online essay writing services. It should be noted that all custom and academic writing companies claim they are the best in the online academic writing industry, but, due to various reasons, you do not want to rely on these claims and become a miserable victim of some fraudulent companies. Reviews completed by real users can assist you in determining whether or not the online writing service you get interested in deserves your attention, trust, and money.

  • Is it possible to reach you during weekends and holidays?

    Of course. We are available around the clock, so it may seem our employees do not have days off. The secret of being constantly present is a perfect balance of work in shifts. One shift of support agents, editors, and writers finishes their duties, and then the other shift takes over the same responsibilities in an instant. It enables us to be present whenever our clients need us.

  • What other services can you offer except for academic writing?

    Writing within versatile academic spheres remains our priority and focus. Yet, you can also order certain services, which do not entail direct writing. Many clients make use of our excellent editing and proofreading services if they need to improve their essays, blog posts, and lengthy dissertations. Other customers order in-depth research on the topic, and then write the actual work themselves. The greatest benefit is that you can order assistance in any educational and professional sphere. Although we usually work with the projects of higher academic levels, being concentrated on college/university as well as graduate/post-graduate or Bachelor, Master, and Ph.D. papers, we can also write assignments for students of secondary schools and high schools. So, no matter if you are a freshman or a senior, or even a working professional, we have writers to cooperate with anyone as long as your research is based on written content (not coding or formulas’ generation). Our wordsmiths regularly work on typical academic research papers, long and short essays, book, movie, and journal reviews, literary works’ critiques, dissertations and theses, as well as CVs, job applications, and scholarship/admission essays. Furthermore, our experts are not only linguists and philologists; we have specialists in math, physics, chemistry, biology, psychophysiology, accounting, business management, analytical marketing, and many other trendy disciplines. We have also awesome creators of PowerPoint presentations and posters.

  • What can be included into the price of the order?

    The price can depend on the deadline you set for your order (the shorter the deadline provided, the higher the price per page can be), quality level, number of words or pages, order complexity, and type of paper that you chose. If you decide to add some certain features to your order (for instance, VIP support, work completed by one of our top writers, etc.), you will have to pay extra.

  • What assignment type should I choose?

    If you want to figure out what assignment type to indicate when placing an order, you should contact our support team via Live Chat or send an e-mail with your instructions. We will analyze your guidelines thoroughly to help you understand what order should be placed.

  • What are the main responsibilities of your company?

    As soon as the customer places an order, we start working on it. The customer is provided with 24/7 support, which means that they can address their questions and inquiries anytime. The paper will be written by a seasoned expert, edited, and checked for plagiarism. Also, we guarantee timely delivery of every order.

  • Is it confidential to order a paper at your service?

    Cooperation with our online writing service will be 100% private because we never disclose the personal information of our customers to third parties. Besides, we take great care of the security of the credit card information of our customers.

  • I do not want to provide you with my phone number. Why should I do that?

    Sharing your personal details such as your phone number or e-mail is not obligatory. At the same time, it will greatly facilitate our communication and will help us reach you in case any clarifications are needed. Thus, we strongly recommend you provide them.

  • I have already completed a part of my paper. Can you finish it for me?

    Yes, we can complete your paper instead of you. If you have any questions about placing an order, you should contact our support managers, and they will help you.

  • Can you complete an urgent order for me?

    Of course, our writers are capable of delivering the most urgent assignments. Nevertheless, if you have some doubts regarding your order’s completion, you should get in touch with our support representatives and they will inform you if your task can be done within a limited time. 

  • Can I check if my assignment can be completed before placing an order?

    Sure, you just need to contact our support managers and provide them with detailed instructions for your task. One of our managers will check with our Writing Department if your task can be completed.

  • Do you guarantee good grades?

    We cannot guarantee any grades because each professor judges in a different way. However, we can guarantee that you will receive a paper that will be free from plagiarism and any other flaws.

  • Do you work 24/7?

    Yes, we do. Because our customer support representatives work in shifts, you can contact them any time. Whatever time zone you are in, we are always here to help.

  • What if I want the writer to buy the required textbook?

    Please note that we expect customers to provide all textbooks, materials, and required readings when placing the order.

  • What if I am looking for help with app development?

    Theoretically, we have writers specializing in this field. However, our function is limited to writing. For example, we can describe the purpose of coding, the key components of programming using certain languages, or the history of app development. Yet, we won’t be able to code an app for you. Kindly note this when placing an order with our service.

  • How qualified are your writers? In what disciplines do they specialize?

    We have spent years in this industry. Our team of diverse writers has always been one of our main success factors. Essays-service.com hires and maintains an excellent team of qualified researchers, writers, editors, and quality assurance personnel. They can deal with the most problematic or urgent projects. As for qualifications, our writers hold MA and Ph.D. degrees. They work round the clock to do research and create brilliant papers for our customers. Their experience, expertise, and professionalism are beyond any questions. They use the latest evidence from credible published sources to support an argument and showcase your knowledge of the subject.

  • What makes you so different from other writing platforms?

    Quality is our advantage. We don’t make false promises. We take your order and work on it. You can be certain that the paper you receive from our specialists is original and written by a competent specialist, an expert in your field. Beware of companies that promise to provide exceptional services within a few hours and for a price that is too low to be true. Remember that the best writers will never work for no fee!

  • How do I work with a preferred writer?

    While placing an order, use the preferred writer’s ID. If you don’t remember the ID, you can retrieve it from any other order written by that specialist. Add the preferred writer’s ID, and we will assign it to the chosen writer. Remember that we will add 15% to the price of any order with a preferred writer’s ID. This way, the writer will receive an additional payment, and we will ensure the highest quality of services provided to you.

  • If I choose the Supreme order option, does it mean that I can cooperate with my preferred writer?

    When you place a Supreme-level order, you will enjoy several extra options. Among others, Supreme-level orders are assigned immediately to a writer who specializes in your field or discipline. Additionally, you will receive a plagiarism report. The report will also provide useful comments regarding the contents of your paper. Even then, you can’t choose your preferred writer, unless you choose another service option. It means that, apart from placing a Supreme-level order, you’ll also need to include your preferred writer’s ID. This option goes separately and requires additional payment. Once you choose it, our support representatives will go beyond reasonable to assign your order to the chosen writer. However, if you simply choose Premium-level service options, we will ask one of our top 30 experts in writing to complete the task. Again, you’ll receive a detailed plagiarism report with comments from our specialists.

  • How do I change my personal data, such as phone number, email, or password?

    Log into your profile. Find the Tab “Profile”. Locate the “Edit Profile” tab there. Change the data that needs to be changed and click “Save Changes”. Check once again if all changes have been saved.

  • What about prices? Are they flexible?

    Our prices don’t fluctuate. However, you can enjoy numerous extra options, such as bonuses and discounts. We have bonuses and discounts for new customers. We have bonuses and discounts for our returning clients. Seasonal promo codes are also available. You can use them to reduce the price of your order. The ultimate price will depend on both the amount and the availability of discounts used. In most cases, your discount won’t exceed 15%. However, our customers sometimes receive up to 35% in discounts and promo codes, which is why we are asking you to monitor our offers. Don’t hesitate to use them, once they become available. Our live representatives will be here if you need answers to your questions.

  • What about online tests?

    We can do online tests. This is one of the many service options available to our customers. Thus, when placing an order for an online test, choose the right type of service, which is “Online Exam”. Make sure that the writer who is working on your order can access and complete the test online. Also, please provide all materials to help the writer prepare for the online exam. For example, you can upload your textbooks or lecture notes. Finally, don’t forget about your time zone. All online tests must be completed within a specified timeframe. With all this information provided, the writer will be ready to complete the test and improve your grades online.

  • I have reviewed the list of orders available from you. However, I couldn’t find the type of order needed. What are my actions?

    Please email your instructions to us. You can also use our live chat. Once we have enough information from you, we will determine the type of order you need to achieve your academic goals.

  • I have an urgent order? Can you help me with my task now?

    We have a variety of order and deadline options to satisfy the needs of customers. We have enough experience managing urgent papers. However, we kindly ask you to place your orders in advance. If you still need your paper urgently, please get in touch with our live representatives. They’ll review the instructions and confirm that the writer can finish the paper on time.

  • Should I consider myself a cheater if I use your service?

    We do care about your performance at school and motivation to study. Think of our help as guidance and assistance to improve your knowledge and skills. Essays-Service.com is your solution in troubles, not an opportunity to cheat.

  • I want my essay to be edited. Can you guarantee that?

    We give a number of different services with the only aim to get you satisfied with the help we provide. Our VIP services, for example, have some supplementary features for the most demanding clients. Try adding a VIP service “Get my paper proofread by the editor” and we will assign an experienced editor to the paper you need.

• FAQ when Making an Order:

  • What is your pricing policy?

    Our prices are very fair and affordable. The price for your order will depend on its deadline, pages, academic level, and additional options you choose. To find out the price of your order, you will need to check the “Prices” section or ask our support managers for assistance.

  • Who will write my paper?

    In our team, we have a lot of skilled, talented, and responsible academic writers. Once you place an order, we will do our best to assign the most suitable writer to work on it. In such a way, we ensure the premium quality of our writing assistance.

  • How long will it take to find a writer?

    We will try to assign a writer to your order as soon as possible. This process may take from a couple of minutes to several hours. In some cases, it may take more time depending on writers’ availability, the complexity of your task, urgency, etc.

  • Can I talk to the writer working on my order?

    Yes, you are free to chat with your writer by messaging him or her in your personal account. If you have an urgent question or request, you can get in touch with our support managers, and they will contact your writer immediately.

  • Can I ask a specific writer to work on my order? (Earlier, this writer has provided me with a brilliant paper. I want him/her to work on other assignments on my course.)

    Yes, you have an opportunity to work with your preferred writer. When placing an order in our system, you will need to indicate the personal ID number of your preferred writer. Once your order appears in our system, we will inform this writer about your willingness to cooperate. Pay attention that this option will increase the cost of your order by 15%. This payment will go directly to the writer to motivate them to work on your order.

  • How is it possible to get the highest results when I order my paper from your service?

    It is imperative to provide as many details and requirements as only possible. The more information concerning your order our professional writer will get, the better results you can expect.

    Can I make additions or corrections to my essay?

    You should comprehend that no company could allow you to make changes that would be regarded as contradictory to the set initial instructions or requirements. The work and time of professional and highly qualified writers is priceless, which is why it is of great importance to pay close attention to the provision of detailed and correct instructions and requirements in the order form. Of course, some companies may allow you to keep in touch with your writer and add some extra comments during the process of writing it, but no other changes are allowed when your experienced writer has almost completed your order.

  • Is it possible to get a draft of my work before I get the completed work?

    Of course, yes. In the order form, you may indicate that you would like to get drafts of your work before the completed work is delivered to you. It should be noted that you feedback and your constant cooperation with your assigned writer will be able to bring only the unbelievable results.

  • I need to make sure that my order is being fulfilled. Can I monitor my paper’s progress?

    Indeed. Being a client-oriented company, we allow every customer to track the progress of their orders right on their personal profiles. You can see how the status of your assignment changes next to the order ID. If it is not enough to see that the project is being processed, you can contact your personalized writer for more precise details. Talk to our agents online to get in touch with your expert.

  • How often do you offer discounts?

    Unlike other companies, attentive clients catch our discount offers quite often! The first type of discount is related to multiple pages in your order: the more pages your potential work should have, the more discounted the overall sum gets. It implies that dissertations and other extensive compositions always come at a discounted rate. If you have already ordered 30 or more pages with us, then you get a life-time discount of 5%; if our wordsmiths have already supplied you with 50 pages, then you will pay 10% less for the next orders. If the number of purchased pages surpasses 100, you instantly get a 15% life-time discount. Being a new customer with an active order is also an advantage, as we display our gratitude with a 15% first-client discount.

  • Am I allowed to send additional material to my assigned expert?

    It doesn’t matter if you cooperate with a preferred writer (chosen by you) or just an expert assigned by our agents, you can always provide additional materials. Yet, we highly advise that you upload all the necessary files simultaneously with your instructions. You do not have to use a separate file-sharing system, as there is an option to attach your files next to your order on your profile. However, if the attachment exceeds the size limit on the website, contact our support agents to find an alternative file sharing feature.

  • Can I provide my instructions without the sources? Will your experts find the relevant material?

    Technically, you can inform us that the writer should find the necessary sources independently, especially if the assignment permits creative freedom and investigatory experiments. Nonetheless, the problem may occur if the required material cannot be found on the web and in offline archives. To avoid such impediments, do your best to provide as many sources as possible or make sure they are not rare or concealed.

  • How can you guarantee the safety of my payments?

    Our company employs only credible and secure payment methods, which are officially registered and internationally acclaimed. We have a partnership agreement with a trustworthy company Bluesnap.com, which embodies the protection of all our customers’ financial transactions. Simply fill in your order details in the special field and proceed with the payment via Bluesnap. You will be safely redirected to a transaction web page packed with useful hints. The payment is made in an instant, and after the operation confirmation, the assigned writer starts profound research on your topic.

  • How can I make sure your company does not charge extra fees?

    Doing our best to be transparent, we never charge extra money. The total price is calculated before the final submission of the order details, so you can check it twice before paying. It would be ludicrous to compromise our company’s credibility by charging extra fees.

  • Do you handle urgent inquiries and hot orders?

    Of course, Essays-Service.com is a master of hot orders! Yet, you have to realize that we cannot write a dissertation overnight, but it is possible to create a thought-provoking short essay in a few hours. Whenever you have an urgent request, make sure you are logged in to your profile to contact our support agents. One of our Customer Care representatives will instantly respond to your inquiry and handle your order.

  • I am trying to pay for my order, but the system doesn’t allow me to proceed. How can I solve this issue?

    The most typical errors are “payment failure” and “authorization failure”. Such technical mistakes may occur due to some problems in your browser on both a smartphone and a personal computer. Alternatively, there might be some limits on your credit/debit card or a transaction processing agency in charge. Try to use a different device and check your bank account settings. If the error is not eradicated, contact the bank that issued your card.

  • I submitted an order with the wrong number of pages. Can I edit these details in the system?

    If the order has been submitted, then you cannot edit the details. However, you are allowed to create a supplementary order with the same ID in the section “My orders” just to clarify the renewed word count. In some cases, our support team can change the number of pages instead of you. They work around the clock, so do not hesitate to contact our helpful agents!

  • I double checked the professor’s instructions and I found out that my order is wrong. I need not 300, but 500 words of writing. What am I to do?

    That is OK, you can preserve the order you placed and add the number of pages you need (in this case, one more) to it. So, you will place a new order in the tab ‘My Orders’ and tag it as additional. It will appear as an additional order to the previous one in the system. Another option is to ask the Live Chat Support to help you with the compensation.

  • Do you guarantee that my assignment will be edited and proofread?

    Our company always focuses on the success of our customers. We want you to be happy about the paper you get from us. Please check a set of VIP services and make use of helpful additional features. For instance, a VIP option “Proofread by editor” can be added to the order at a little extra fee. This option guarantees that the final variant of your paper is definitely edited and proofread by an expert.

  • Do I need a personal account? What is it?

    You will not need to fill any personal registration forms for cooperation with us. We do request for your email address and a password when you place your first order. It is convenient to have access to the website with the help of individual login credentials. At a personal order page, you will see all details about the ordered paper, options for messaging the writer, downloading the final paper or ordered draft, uploading files, and leaving your comments on the writer’s work.

• FAQ after Making an Order:

  • My professor asked me to add one more page to the paper. How can I do that?

    You will need to log in to your personal account and click on Additional Order next to your order. The system will automatically redirect you to the regular payment page. The orders will be linked together and assigned to the same writer. In case you need some assistance with placing an additional order, you should contact our support managers and they will help you.

  • How can I know that the writer was assigned to my order?

    All details related to your order are visible in your personal account. The status “Payment verification” means that your order was not verified yet. In this case, you will need to proceed with the money transaction. The status “Processing” means that the writer is assigned and working on your order. If you see the status “Completed/Sent,” you can download the paper from the system.

  • I have made a mistake when choosing a deadline for my order. Can I get it earlier? What should I do?

    Yes, we can deliver your paper earlier than you requested initially. However, according to our policies, you will need to pay some compensation for the urgency change. This money is needed to cover the writer’s urgent work. The amount of compensation will depend on your actual deadline. If you have placed an order with an 11-day deadline, but you actually need it in 24 hours, you will need to pay the price difference. Once your payment is verified, we will change the deadline in the system.

  • What should I do if I want to get my paper revised?

    You can request a free revision within a free revision period (from 48 hours to 30 days, depending on the length of the ordered paper). To request a revision, you will need to go to My Orders – Completed Orders and select a Revision Request option. Alternatively, you can contact our support managers with a clear revision request, and they will inform your writer.

  • I want to get a revision but a free revision deadline was already expired. What should I do?

    In this case, you will need to place a new Revision-type order.

  • Will you deliver my paper on time?

    Yes, timely delivery is one of our primary guarantees. When placing an order, you will need to choose the exact deadline and we will do our best to complete your assignment without any delays.

  • Is it possible to get my paper earlier?

    According to our policies, all customers receive their papers in accordance with the deadlines they choose when placing their orders. In case you need to get your paper earlier, you will need to place a compensation order to cover the difference. If you have any questions regarding placing an additional order, feel free to contact our support managers, and they will advise on the amount of compensation that should be placed.

  • Where can I find my final paper?

    : Here is the way to get your paper in a few clicks: Go to My Orders – Completed Orders-find the necessary order ID – download your paper. In case of having any difficulties with accessing your paper, feel free to contact our support managers, and they will send a paper to your e-mail.

  • What do I have to do in case I am not completely satisfied with my work?

    You can always ask for revisions or corrections to be done. Thus, it is of great significance to choose an online custom and academic writing company that does guarantee you the right to free revisions.

  • Can I request for free revisions and when can I do this?

    Most reliable and premium academic writing companies offer unlimited and free revisions until the customer is 100% satisfied with the completed work. Consider that your requests for revisions should always be in compliance with the policy of the company. Our supreme company can provide corrections or revisions only if our specialist failed to write a high quality and unique work in accordance with your instructions or requirements set.

  • Can you guarantee that my paper is plagiarism-free?

    Most academic writing companies check the ready works for plagiarism before they are delivered to the customers. If the company you have chosen does not provide plagiarism-free reports, you can always check your paper yourself by applying various plagiarism checkers.

  • Can my professor find out that I have used your online academic writing services?

    Definitely, not, If you have chosen a trustworthy and reliable company to make an order of your written task from. In case a service guarantees 100% unique content, the work will be delivered only to you, and it will not be used for any other purposes. Your teacher or professor could never deduce about your constant practice of making orders of your written tasks if you keep this information in secret yourself.